FAQ
Frequently Asked Questions
1. Where do you ship?
We currently ship to all 50 states in the United States.
2. How long does shipping take?
Standard shipping typically takes 7–12 business days. Please allow 1–3 business days for order processing before shipment.
3. Do you offer free shipping?
Yes! We offer free standard shipping on all orders—no minimum purchase required.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use that to track your shipment online at any time.
5. Can I modify or cancel my order?
We begin processing orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us within 12 hours of placing it.
6. What is your return policy?
We accept returns within 30 days of delivery. Returned items must be unused and in their original packaging. Please refer to our Return Policy page for full details.
7. Are your products safe for babies?
Yes. All products sold on Smartample are carefully selected to meet safety standards and are gentle for both moms and babies.
8. How can I contact customer service?
You can reach us at:
📧 Email: info@smartample.shop
📞 Phone: +1 (217) 429-9908
🏢 Address: 4600 N Clarendon Ave #1306, Chicago, IL 60640, USA
We typically respond within 24 hours on business days.
9. Do you have gift options?
Yes! We offer gift packaging for select products. If available, you’ll see the option to add gift packaging during checkout.
10. Is your store secure?
Absolutely. We use industry-standard encryption and secure checkout processes to keep your personal and payment information safe.
Didn’t find what you’re looking for?
We’re happy to help! Reach out to us anytime at info@smartample.shop or call us at +1 (217) 429-9908.